Jack Kroening - State Farm Insurance Agent

Reviews

• ★ ☆ ☆ ☆ ☆
  I would give a 0 star if I could. I purchased a car insurance in March. Got all my paperwork done at their site at that time. But later I got a letter saying that I didn't sign the form of uninsuranced motor coverage, which appearantly I did. So I went to their office and confirmed that I did, and they confirmed with me it is the case and they will upload the signed form it in the system. And they promised that they will follow up the system to make sure it is processed. However, a month ago, I received a letter saying that I still owe the company some money, which is due to the system didn't receive the form of waiving. I went to their office and confirmed with them again that they need to something to get it corrected. But till I got the notice of police cancellation, I still don't get any words from this agent. Not even a single phone call. So I called Statefarm myself, and spent tons of time over the phone, try to find someone to correct it. Of course, as I can imagine, I couldn't find anyone in that company, to fixed it. Until now, when I write this review, 4 days before the cancellation due date, the form is still unprocessed. It literally took them more than two months to process a single form. And I am not sure how long it will take. I will not pay anything extra to that company, even my police got cancelled, then I will have enough to sue that agent and that insuance company. A short summary, I have never seen such a unresponsible agent. Never seen a worse service through all my life. Stay away from this agent and this insurance compay, as far as you can!
  By Linyu Zhang, May 05, 2017

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